Why MFA Is Now Required
As part of the LightSpeed v2 upgrade, multi-factor authentication is mandatory for all Temple accounts. MFA adds a second layer of protection beyond your password, ensuring that only you can authorize access — even if your credentials are compromised.
You will be prompted to set up MFA on your next login if you haven't already.
Setting Up MFA
Temple supports any standard TOTP authenticator app. We recommend:
Google Authenticator (iOS / Android)
Authy (iOS / Android / Desktop)
Microsoft Authenticator (iOS / Android)
Step-by-step setup:
Log in to your Temple account
You'll see a QR code on screen — this is your MFA enrollment prompt
Open your authenticator app and select Add account or tap the + icon
Scan the QR code with your authenticator app
Enter the 6-digit code displayed in your app to confirm the pairing
Done — MFA is now active on your account
Save your backup codes
During setup, you'll be shown a set of one-time backup codes. These are your only way to personally recover access if you lose your authenticator device.
Copy or write down all backup codes immediately
Store them somewhere secure and separate from your phone — a password manager, a printed sheet in a safe location, or an encrypted file
Do not screenshot them on the same device as your authenticator app — if you lose the device, you lose both
Each backup code can only be used once
If you skip this step and later lose your device, recovery requires manual identity re-verification and takes 5–7 business days. Save your backup codes.
Using MFA to Log In
Enter your email and password as usual
Open your authenticator app
Enter the current 6-digit code when prompted
If you don't have access to your authenticator, use one of your backup codes instead
Lost Access to Your MFA Device
If you've lost your phone, uninstalled your authenticator app, or can no longer generate codes — and you don't have backup codes — you'll need to go through our manual MFA reset process.
How it works:
Contact Temple Support — reach out via chat or email ([email protected]). Let us know you need an MFA reset.
Provide your account details — our team will ask for your account details such as your full legal name as it appears on your account.
Verify your identity — you'll need to submit a photo of yourself holding your government-issued ID along with a handwritten note showing today's date and your registered email address. Ideally, it will be the same ID you used during your original account verification (KYC).
Review and decision — our compliance team compares your submission against the identity documents on file from your original verification. This is a manual review to ensure the person requesting access is the original account holder.
MFA reset — once verified, we'll disable MFA on your account and notify you. You'll log in with your original password and be required to set up MFA again immediately.
Timeline
Manual MFA resets take 5–7 business days from the time you submit your verification documents. Incomplete submissions or unclear photos may extend this timeline.
Important notes
We can only reset MFA for the original verified account holder. You must be able to demonstrate that you are the same person who completed identity verification (KYC) on the account.
If you are contacting us from a different email address than the one registered on your account, additional verification steps will be required.
We will never ask for your password, private keys, or seed phrases during this process.
Summary
Scenario | What to do |
Setting up MFA for the first time | Scan the QR code with your authenticator app during login |
Lost authenticator but have backup codes | Use a backup code to log in, then re-enroll MFA |
Lost authenticator and no backup codes | Contact support for manual reset (5–7 business days) |